FAQ's
Do you ship internationally?
We have reached the maximum number of countries on the globe.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form or Live chat box.
How do I cancel my order?
Orders can't and will not be canceled after 24 Hours! Unless the wrong item was ordered. If you no longer want your item please email within 24 Hours after production begins and we can't revert your payment.
So please Be aware
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and a Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through the 'contact us' form.
What is your return policy?
We offer a hassle-free return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.
How can I contact customer support?
You can reach us through our contact form on the website, by email, or by phone. We’re here to help with any questions or concerns!
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 5-12 business days, however, some larger items can take longer.
How much does the delivery cost?
Orders for free delivery when you spend more than $150*. For order prices below $150* we charge $15
Which payment methods do you accept?
We offer the convenience of various payment methods, including:
Credit and Debit Cards (Visa, Mastercard, American Express)
PayPal
Shop Pay
Google Pay
UnionPay
Discover
Diners Club
Apple Pay
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at 619-674-5259 or info@casadespa.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.